What our customers are telling us...
Specializing in the restoration of American and Swiss mechanical watches since 1987.
For Wrist Watches
For Pocket Watches
Military Watches
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Contact terry@watchrepair.cc
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From: Eric
Shipping my priceless watch and sentimental family heirloom across the county did raise some questions. As you know I was in need of an expert to repair and restore my great grandfathers watch. It was serviced twice before (locally), both wasting time and money.
You took my 1940's Omega and restored it to new, it looks fabulous and keeps perfect time! Not only did you offer the best service possible but your communication along the journey was stunning. You responded to every email and answers every question with detail. This was a big factor in deciding to send my watch to someone I didn't know. Also, your pricing is very accurate. Every item fixed was approved by me, there were no hidden charges or "extra" shipping costs.My entire family thanks you 1000 times. I promise to take great care our our family heirloom.Thanks Terry!
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From: Linda
I received the watch approximately 2 hours ago. I opened it up and had it wound and on my wrist within 5 minutes. What a beautiful job you did on the restoration! I experienced quite a flood of emotions looking at the watch on my wrist knowing that the same metal touched my father's wrist approximately 60 years ago. My husband and I both think that the watch looks great on my wrist and (of course) I will be the only one wearing it! I think this was probably the only time in my life that I wept openly over a wristwatch. Not only will I cherish this the rest of my life, I plan on passing this watch on to one of my two daughters.
Thank you so very much.
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From: Ramon
I just wanted to let you know that I received the newly restored Gruen this weekend. Wow! I have to say, I'm very impressed with the work.
I'm so glad I found your website and am thankful that you were able to restore my father's Gruen watch to a wonderful condition. I really appreciate the work you've done; now I can carry a reminder of my father on my wrist. Thanks again, Terry, and I will definitely recommend you to anyone (family, friends, neighbors...anyone!) who is interested in restoring an old mechanical watch.
Many, many thanks.
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From: Steve
A note to let you know that my father's watch arrived home yesterday. I am so pleased with the results. The watch looks great and keeps time beautifully. Every penny I spent on that watch was money well spent. I give your service the highest of recommendations. Your work speaks for itself and your personal interest and care was evident.
Thank you again.
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From: Scott
I received my watch and was very excited to see what was within the box. Thank you very much for a beautiful restoration. I am very pleased. It is not only a beautiful watch but a sentimental one too of course. It has been keeping good time all day and I plan to not only display it but too wear it with pride. Thank you again for your expert care. I will recommend with confidence your services to any friends who may need a restoration.
My sincere Thanks,
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From: John
Terry, you force me to superlatives. Picked up the thoroughly packed piece at 8am CT, and examined it immediately. Beautiful. Got back home at 8:30. Set the time perfectly.
I am very, very pleased. You are highly organized. You are something America used to have, skilled craftsman.You are obviously a perfectionist.You are totally first class. Too soon to tell, but I think it's a new most accurate of my collection, followed by the Hamilton 992b Railway Special, the Wm. McKinley Hampden, and the Illinois RR Model 7 Stewart Special.
You made my day!
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From: David
I received my fathers watch yesterday and I could not believe my eyes. It was like looking at a brand new watch! The detail you administered in the Bulova restoration is incredible. Even the hands which were pretty pitted look brand new and shiny again. It is as if I were back in time and looking at a new 1956 Bulova 23 Jewel Automatic. This watch carries many memories for me and my mother. The look on her face when she saw it was priceless. I know she was taken back to a happy time when my father was proudly wearing the watch she presented him on their wedding day. I must say I was more than a little nervous sending my prize family possession through the mail across country, but your true professionalism in the whole process made me feel at ease. I really appreciate the emails during the restoration to keep me updated on the progress. Terry, you have made a customer for life! I know I cannot own this watch, but merely take care of it for the next generation.
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From: Beth
I received my restored watch from the post office this morning and I
just wanted to send you a quick note of thanks. It is beautiful, and
even better, when I set the hands and wound it, it ticked to life so
perfectly that I nearly cried. Thank you for allowing me to give such
a beautiful gift this Christmas. I am blessed by your work! Merry
Christmas!
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From: Martha
Can I tell you how happy I am to have found your website and
sent my watch to you?? You have an ethic from a time gone by. Bless
you for all your great efforts. I appreciate your being true to your
word. It was scary trusting a stranger to take care of my watch. I am
DELIGHTED that I will get to wear it and enjoy it again. I have
always taught my children it is better to trust and be wrong than not
be able to trust. Thanks for being who you said you were!! Merry
Christmas!
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From: Judy
My watch arrived, in perfect shape and keeping time once again. Thank
you for your service, particularly for your willingness to keep a
running conversation with me throughout our transaction. I truly
appreciated being kept up to date. Thanks for locating and installing the beautiful solid gold watch buckle. It's a marvelous addition. Again, thank you so much for the
great service and for the extra historical information you passed
along. Nineteen-thirty one! I wondered how old my wonderful watch was!
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From: Susan
I picked up my watch at the post office today, and it looks WONDERFUL!
I'm VERY pleased! Thanks so much for making my grandmother's watch
so beautiful again, and in good working condition. Happy Holidays
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From: Tom
My Waltham arrived yesterday. Everything is fine. The watch looks and runs great. I really appreciate your professional handwork and excellent customer service. Your feedback via email was always timely and informative. If you ever need a recommendation or reference, use my name. I am a satisfied customer.
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From: Chris
I would encourage anyone faced with the same choices I had between various on-line watchmakers to consider my experience with my family's solid gold heirloom and choose wisely. Any watch worth investing money in for reconditioning is worth getting the best service money can buy. With the utmost confidence it is my pleasure to recommend your services to anyone who may need them. There is nothing sadder than a beautiful treasure sitting in a box un-enjoyed, when, for a small investment, generations to come can enjoy and use the timepiece once again.
I wear my watch with the greatest pride, feeling like a million dollars, just like my grandfather and father undoubtedly felt before me while they wore it many years ago. Thank you for helping me to continue this wonderful family tradition.
All that was needed was meticulous work by a remarkable craftsman to get this watch working and looking like the day it was purchased by my grandfather 50 years ago. I have no doubt that you did the best restoration possible for my family (at the exact price you quoted me) and while theoretically it may be that someone could have duplicated the work you did, no one could have possibly done better quality work. Perfect is just that, Perfect!
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From: John, New York
I received the watch today I am very pleased with the out come; you performed a miracle restoration on my old battle scarred Longines. Your work is the best that I have ever seen.
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From: Hello Terry
I am SPEECHLESS !! My beautiful gold chronograph wristwatch is healed! FANTASTIC... I almost cried. I can't find the words to express the joy I experienced. In apprectiation of heirloom watches and your respect for every customers watch and it's history, I think you will find the story and journey of the watch most interesting:
I grew up next door to a group of three Yugoslavian girls in the 1960's. Their father had a collection of old watches. Upon his death only one of the girls had an interest in the old watches. She eventually married in the early 1980s and let her husband select the watch he liked the best from the collection. He picked a circa 1940 Baume and Mercier solid yellow gold multi-function chronograph. He wore it proudly for many years. At the age of 40 he was stricken with a terminal brain tumor in 1993. This great man continued to wear the watch in his condition and upon losing his balance many times he cracked the glass and knocked off the crown. He passed away in 1995 at age 42. He is missed daily.
His widow, my old childhood neighbor and friend had a son that I started tutoring on the computer about photoshop and ebay in 2006. He became quite successful with what I taught him. His mother granted me this very special vintage watch in appreciation. I wanted more than anything to remember our friend by having restored, their family's special timepiece.
I left my broken watch with cracked glass and no crown with Tornneau Watch in November 2006. After many inquiries they mentioned that they sent it to an off premises repair shop somewhere. I had no reply for three months on its condition. Finally in February of 2007 they said they finally located the watch and deemed it unrepairable. The next step was to have them send it Switzerland for it's possible repair, I said no. (thanks, not included)
I completely gave up and found Terry Nelson quite by accident on the internet. At this point I would try anything. Terry Nelson was extremely professional and timely. He answered all questions very patiently and clearly. You can tell he takes great pride and joy in his work and brings a great healing energy to his customer's watches. In a very reasonable amount of time, the watch was completely restored LIKE NEW. He is a miracle worker. I look forward to a relationship with this man for many years to come and would recommend his services to all my friends and family, My highest praise to you Terry. Your the BEST.
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From: Leo P., Nevada
Terry, My favorite Manhattan pocket has arrived, and beautifully packaged, dressed in sexy underwear! (Referring to the complimentary velvet storage bag, with tie strings). As I expected, it is running wonderfully, and will be the star of my Manhattan pocket watch collection. Warm Regards.
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From: Doug
Thank you again, the watch is beautiful. I will view time go by on this dial as my father once did, until my time runs out and we meet again.
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From: Kelly
I received my watch Thursday. It looks great! Thanks for your fine work! I've copied a friend of mine who's got a Rolex GMT in need of some TLC. I'm confident you'll provide him the same fine service you provided me.
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From: Bill
The Vacheron was delivered yesterday, It looks fantastic. Thank you again
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From: Joe
It is nice to have a job come within budget and producing such attractive looking results. I am looking forward to wearing my old friend again and will pass your name and contact information on to my son in the event some future service may be required after my need for the watch ends (hopefully not any time soon).
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From: Dean
Terry, I am grateful for finding someone like you to do such work. I hope that in the next thirty years as I find the opportunity to give this watch to my son as my dad did with me, someone like you will be available to keep it running.
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From: Rod
The watch arrived. It looks great, works well and feels robust. Thank you very much for your care and attention to detail. It is on it's way to Wm. S. Forcade's great-great grandson. Thanks again.
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From: Dan
Received the Howard watch yesterday afternoon. Almost afraid to open the package. After never seeing this watch in operating condition it was a interesting feeling to be sure.
The crystal is so clear I had to look at it several times to believe it was there. Today I wound the watch and set the time. To see the second hand there and working with a very distinct tick,tick,tick is something I have never heard before with this watch. It would seem we have to get to know each other. I'm sure my Grandfather would be very happy to know his Howard Pocket Watch was once again "like new". I can see him sitting at his desk pulling the watch from his vest pocket and checking the time.
When my Grandfather received it, the watch was probably the finest thing he ever owned. The whole family was aware of this. This becomes a Family consciousness thing now. When the watch was broken (we don't speak of how this happened so I don't know this part) it was like wrecking the family car which affected everyone.
Thank you so much for the spiritual repair. I don't believe I will need to inform other members of my family but some harmony will be restored to their lives on an unconscious level because of your work. Many thanks!
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From: Deborah
My watch arrived this morning. IT IS BEAUTIFUL.....THANK YOU, THANK YOU!! I am hearing impaired (wear hearing aids) so unfortunately, I can not hear that wonderful ticking. I had a friend listen for me and she had a huge smile on her face. You've been absolutely wonderful through this whole process and a great pleasure to work with you. I will be sure to refer you in the future. One of my good friends might have her Mom's watch to send you. Same situation but she's not sure if she still has it. She was so impressed with your work that she will be digging through her personal things to hopefully find it. Take care and thanks again!
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From: Gary
The watch showed up today. It looks great and runs well. The dial looks better than I expected. I also like the new crown better than the old one. Thank you.
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From: Jim
Hi Terry, the Jardur arrived yesterday and I'm thrilled with how it runs and looks. I am more than satisfied with your service and hope to find more treasure in the rough.
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From: Skye
Thank you so much for my watches. My whole family fawned over each of them and were not disappointed in the least. We even got out the rest and talked about which ones to send. I will be talking to you later about this next job.
But now, I am enjoying my watches. I will be wearing them often and look forward to years of use. This has been a real dream of mine for years and I am so glad that you were able to help me to make it happen. This has truly been an all-around great experience, and I look forward to more dealings with you soon.
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From: Peter
I just got the watch today, it was very emotional for me and my mother to see what you have done with this beautiful watch. It is stunning! I will definitely be back for business. Your talent and skill is first class.
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From: John
The watch arrived safely yesterday and we are delighted. You have done a wonderful job in restoring the beauty of the watch as well as the functionality. My wife is very happy, as am I.
Laurie was somewhat (to say the least) skeptical about sending off the watch and the money into cyberspace. I wasn't. Your good character was evident to me right from the getgo in all of your correspondence. I'm glad that my trust in the basic goodness of human nature has been reinforced by the job you have done.
This whole experience has been like going back in time to the days before the throw away society. As I reread your emails, all of which I've saved, I appreciate all of the detailed explanations of the condition, history, rognosis, and rehab of the watch. One can't put a price on this kind of attention. You have set the customer service bar very high.
The watch is going to be a gift to our oldest child, Jessica. Her jewelery is platinum and white gold. It is gratifying to know that what was sitting unused in a drawer for so many years will now be used, enjoyed, and admired for years and hopefully generations to come.
With sincere appreciation for saving this heirloom from extinction!
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From: Mark Brown
Terry- received the watch last weekend and have worn it all week. It is working great, running less than 15 seconds fast each day. It also definitely looks better with the new watch band (something I had planned to do once I knew it was fixed- thanks for saving me the effort). I’ll definitely use you again in the future and would heartily endorse you services to anyone who inquires about them. Great work!
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From: Jeff Hubbard M.D.
They're here and look great. M said, "Two new watches!" but they're probably better made than we'd get new today.Thanks so much for the prompt and skilful service. With best wishes.
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From: Jeff
You will recall finishing Martha's Omega in quick time because we were going away. The trip was to a forensic science meeting which is held every three years in a different city, this year in Hong Kong. I was having lunch at the meeting one day, and the chap next to me said, "I see you have a very fine old watch." Turns out he is an antique watch collector. He has one Angelus, almost like mine, which he says is a Movement 215. He is a native of Hamburg, at the meeting because he is the China representative of a German lab apparatus company (Eppendorf), stationed in Shanghai. I told him the watch had just been restored and he said, "It's not easy to find someone to work on those, even in Germany." I told him it isn't easy in the States, either. Thought you may like to know that your work gets around, and is recognized by experts around the world!
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From: Mike
Like I said before, We are really appreciative of all your effort in seeing the complete restoration of my Movado. Thanks Again. Let me share with you a brief history of this Movado.
This Movado pocket watch was bought for $100.00 in Havana, Cuba during the summer of 1910 by my grandfather. He wore this watch only when going out or to attend functions. I have a picture of him, formally dressed, porting the Movado on a vest being held by a gold chain.
In the 1920's my grandfather lent the Movado to his brother-in-law who went on a three-month trip to upstate New York State in the United State of America.
In the early 1930's my grandfather gifted it to my father for his 15th birthday. My father continued to wear the Movado only for special occasions. My father, in numerous occasions, advised me that the Movado, solid 18kt gold would be mine at the proper time. He meant to gift it to me when I turn 15th.
However, with the change in government in 1959 we had to leave Cuba. With the new regime, jewelry was not allowed to be taken out the country. So my father arranged to have the Movado along with other valuable items to be buried at a specific location with the idea of some day going back and retrieve the items.
It was in the 1990's someone visiting the US from Cuba would go to the site and retrieve the prized jewelry. I don't know what happened to the watch to be abused to the condition that it was. I know that when it was buried it was in mint condition and when it was delivered to us in Miami it was beyond recognition.
For years I searched for someone to restore the Movado with no luck. At times I would lose hope as time went by.
With this brief history, you can see that the Movado is priceless. It is a true Alfonso heirloom. Soon it will be handed to the next generation, my son.
Thank you Terry, I have no words to express the feeling and twinkling of appreciation and wonderment I feel for you. Best regards.
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From: Calvin Henry, atty.
Received the watch yesterday and it looks great! Thanks for the beautiful job. It's running perfectly, Thanks again!
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From: Robert Baldwin
What a wonderful restoration! It is hard to believe that is the same watch that I sent to you for repair. I really don't know what to say about you having to spend all the time on making the necessary parts by hand; I am very glad that you had the time, energy, and training to be able to hand-make the needed parts. The watch appears to be a work of beauty and craftsmanship--far different than what I sent to you. My undying thanks for taking the time and energy to restore this watch to working order.
Again, my sincere thanks for all your hard work and energy to restore this 1890's Seth Thomas pocket watch to working order
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From: Steve Brown
I received the watch and I must say you did a great job. It's never looked so good! Thanks from the entire Brown Family. If I ever need more work like this done for myself or a friend, I know who to recommend. Hope you have a great Holiday and thanks again.
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From: Gary Marsh
Thank you for the fine work. The turn around time was very fast. I can't say enough about the quality of your work. You will have all of my watch repair business in the future.
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From: Scott, Santa Monica, Ca
Terry, Thanks so very much for repairing my collection. I look forward to going to work each morning again.
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From: Albany, New York
Gosh, it looks great! SO glad that I (and my watch) found you. I put off the servicing of my Dad's watch way to long.
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From: Mitch, New York, New York
Wow, the photograph of my watch is uplifting to get. NIce touch!
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From: Don, Denver, Colorado
Terry I've tried for years to have this watch repaired, no luck anywhere. Your service is first rate and will be where I turn to every time in the future. Again, the care you gave my watch is mucho appreciated.
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From: Rita, Oradell, New Jersery
It's looks SO GOOD! and runs so well. Not many things from the early 1900's that remain today look and run so well. Grandpa is overjoyed.
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From: Tim, Schrewsbury, Ma.
Terry, I was simply stunned at how well this all went. Could be my best transaction of the year.
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From: Bee, Toledo, Ohio
This old friend means quite a bit to me. I'm overjoyed at again looking down seeing in, though my eyes don't focus so well anymore. Thanks again Terry.
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From: Jennifer, San Jose, California
Thanks Terry for a rewarding experience. I was nervous, naturally about parting with my old Gruen. It's running perfectly.
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From: Victoria, Long Beach, Ca.
Terry, Thankyou! I'm so glad we found you and that you're an honest man. Peace
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From: Bob:
Just wanted to let you know that my 1955 Bulova wristwatch arrived on Saturday
(Jan. 3rd). Thank you for making it look and run like new! Also, thank you for carefully packaging it for shipment and for the nice display box you sent with it. If I need repairs
on any of my other watches, I will certainly contact you. Thanks again for the professionalism which you bring to your work.
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From Mike:
Just a note to let you know that I received the Wyler on Saturday. I've been wearing it ever since, and it's been keeping time very well. I make a point of rolling up my shirt sleeves in the office to show it off, and I've received a number of comments. Turns out there are a number of people around here who like old watches. Thanks for doing a great job on my watch.
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From Jerry:
Picked up my pocket watch Friday. You have done a WONDERFUL restoration. Thank You very much. There are no words to express my true gratification. You have earned my business. From now on, you shall be the only watchmaker to touch my timepieces. I have 5 other antique timepieces which may need work from time to time. Take care, God Bless, and may you and your family have a Merry Christmas and Happy New Year!
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From Paul:
Of course, my hope is that this will be a treasured heirloom for many generations to come. You've played a vital part. At Thanksgiving, I'm sure the watch will be touched and enjoyed by more of my grandfather's descendants than on any other single day of its existence. Happy Holidays.
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From Darryl:
Terry,
Just wanted to let you know that the watch arrived safely here in Spokane.
While I don't know exactly how good of watch this really is, it has sentimental value and somehow I feel humbled when I put in on in the morning. Thank you for your help in getting it operational once again.
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From Mark:
The day my restored Kontiki arrived I slapped it on my wrist and the next day I left on a ten-day business trip. By the time I got home it just seemed "normal" for it to be there – where I saw it every day from 1968 to 1988 – and I forgot how extraordinary it is to be on my wrist in 2008! So I also forgot to get back to you. The watch looks brand new, and it keeps excellent time (I haven't reset it since it arrived), and the leather band you supplied is a nice wardrobe touch. I've been pleased to receive a couple of compliments on it, which gives me a chance to tell the whole story. Thanks for your craftsmanship and your diligence and – hope this doesn't sound corny – your evident affection for these old but wonderful timepieces.
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